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I design with purpose, lead with empathy, and thrive in complexity.
Experience Design Leader
Leading design at the intersection of product, service and operations.
Turning complexity into clarity at scale.
EXPERIENCE
Over the past 12 years, I’ve led design across healthcare and media, shaping content ecosystems, patient platforms, and the systems behind them. My work focuses on making large-scale systems usable, scalable, and aligned to real human needs.
A+E NETWORKS
Global media network behind A&E, History, and Lifetime.
Redesigned web and TV experiences to improve navigation, clarity and engagement at scale.
NORTHWELL HEALTH
New York’s largest integrated healthcare system.
​​Led design across patient and internal platforms, aligning complex clinical and operational workflows.
SALESFORCE
Enterprise CRM platform supporting large-scale data and operations.
Designed workflows to support complex data and operational processes across Northwell's enterprise system.
EPIC
Widely used EHR platform across major healthcare systems.
Developed a framework to evaluate and improve patient portal experiences during implementation.
FEATURED WORK
Designing a Framework to Measure Experience Quality
Although detailed journey maps surfaced important experience gaps, the organization lacked a scalable framework to evaluate, compare, and communicate experience quality across workflows.
(password protected)
Streamlining Provider Data Management Workflows in Salesforce
Provider and location data was managed across disconnected systems, forcing teams to rely on manual workflows that were difficult to track, maintain, and scale.
(password protected)
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