EXPERIENCE DESIGN LEADER

Leading design at the intersection of product, service and operations.

Turning complexity into clarity at scale.

EXPERIENCE

Over the past 12 years, I’ve led design across healthcare and media, shaping content ecosystems, patient platforms, and the systems behind them. My work focuses on making large-scale systems usable, scalable, and aligned to real human needs.

A+E NETWORKS

Redesigned web and TV experiences to improve navigation, clarity and engagement at scale.

NORTHWELL
HEALTH

Led design across Northwell’s patient app and website, strengthening core digital experiences for patients and caregivers.

SALESFORCE

Designed workflows to support complex data and operational processes across Northwell's enterprise system.

EPIC

Developed a framework to evaluate and improve patient portal experiences during Northwell's implementation.

FEATURED WORK

Northwell Health was transitioning to a new EMR platform without a clear, system-wide view of patient journeys.

Making Complex Patient Experiences Visible and Measurable

Designing a Framework to Measure Experience Quality

Although detailed journey maps surfaced important experience gaps, the organization lacked a scalable framework to evaluate, compare, and communicate experience quality across workflows.

Streamlining Provider Data Management Workflows in Salesforce

Provider and location data was managed across disconnected systems, forcing teams to rely on manual workflows that were difficult to track, maintain, and scale.